Technical Support Engineer
7 days ago
Job Overview
We are seeking a highly skilled Technical Support Engineer to join our team at Los Angeles International Airport. The ideal candidate will provide on-site hardware and software support to internal and external customers.
Estimated Salary: $70,000 - $90,000 per year
Key Responsibilities
- Provide field operations support to internal and external customers in accordance with customer contracts and Service Level Agreements (SLAs).
- Act as the customer Point-of-Contact and coordinate onsite support with Customer's internal resolver groups and the Service Desk.
- Carry out onsite repairs of faulty equipment and services to the highest standards.
- Perform site surveys for new customer sites for preparation for new product and services installation under the guidance of senior team members.
- Report and escalate all observed problems to proper operational escalation points.
- Cary out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
Requirements
- Minimum of 1 year's experience in onsite support activities and repairs of PCs, Printers, LAN WAN equipment & Audio/Video Displays.
- Experience with onsite support with users in support of Service Level Agreements.
- Willing to work dayshift, night shift, and holidays.
Desired Qualifications
- Experience of working in the Airport / Airline industry preferred.
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