Senior Technical Support Specialist

6 days ago


Los Angeles, California, United States Catalyst Talent Strategy Consulting Full time
About the Job

As a Field Service Engineer at Catalyst Talent Strategy Consulting, you will play a critical role in delivering exceptional technical support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities:
  • Provide on-site and phone support to resolve complex technical issues related to software, firmware, networking, and clinical applications.
  • Take ownership of customer satisfaction through proactive problem resolution and effective communication.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Support new product introductions and first-of-kind installations, ensuring seamless transitions for our clients.
  • Report status updates to internal and external customer support teams, fostering transparency and collaboration.
  • Participate as a technical resource and customer advocate, providing expert guidance and support as needed.
Requirements:
  • Minimum 3+ years of experience servicing and troubleshooting electrical/electronic equipment, with a strong background in medical imaging technology.
  • Bachelor's degree in a relevant field, such as electrical engineering or computer science.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Able to travel up to 30% of the time, with occasional overnight stays.
What We Offer:
  • A competitive salary range: $80,000 - $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, with a focus on advancing your skills and expertise.
Location:

The ideal candidate will be based within a 100-mile radius of a major metropolitan area, with easy access to public transportation and amenities.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.



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