Technical Support Professional
3 days ago
About the Role:
">We're seeking a Senior IT Support Engineer to join our team at K2 Space. As a key member of our IT department, you'll be responsible for providing expert-level technical assistance to internal users, managing complex IT issues, and ensuring the smooth operation of IT systems across the organization.
">Job Responsibilities:
">- ">
- Provide high-quality support for a wide range of hardware, software, network, and system issues.">
- Assist in the configuration, installation, and maintenance of hardware, software, and networking tools and equipment.">
- Take ownership of high-priority incidents, ensure timely resolution, and drive root-cause analyses for recurring technical problems.">
- Offer exceptional end-user support by troubleshooting and resolving technical issues quickly and efficiently.">
- Maintain detailed records of user support requests, resolutions, and configurations.">
- Develop and update internal documentation, including knowledge base articles and user guides.">
- Contribute to IT projects, including system upgrades, migrations, and implementations.">
- Use data to drive prioritization of work and design of solutions to create the largest positive impact.">
Requirements:
">- ">
- Bachelor's degree in information technology or a STEM discipline, or 3+ years of professional experience in IT support roles.">
- Strong expertise in desktop support (Windows, macOS, Linux), as well as mobile devices (smartphones, tablets).">
- Proficient in troubleshooting common enterprise applications (e.g., Microsoft 365, Office Suite, email clients, and remote access tools).">
- In-depth understanding of network fundamentals, including Zero Trust networking, VPNs, TCP/IP, DNS, DHCP, and network troubleshooting.">
- Knowledge of Microsoft-related tooling (e.g., PowerShell, Entra ID).">
- Excellent communication skills with a focus on delivering clear, concise technical support and training to end-users.">
Compensation and Benefits:
">This exempt role offers a base salary range of $130,000 - $170,000, plus equity in the company. The comprehensive benefits package includes unlimited paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks.
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