Technical Support Professional
2 days ago
We are seeking a skilled Technical Support Professional to join our team at TEKsystems.
Salary: $55,000 - $65,000 per year
Job DescriptionThis is a unique opportunity to work with a leading healthcare organization, providing technical support and assistance to their staff. As a Technical Support Professional, you will be the first point of contact for all technology-related issues, ensuring timely resolution and excellent customer service.
Key Responsibilities:
- Serve as the primary point of contact for IS-related issues, responding to requests for technical assistance via phone, email, electronic self-service, or in person.
- Gather necessary information from users to facilitate timely issue resolution.
- Identify situations requiring urgent attention, prioritizing and routing issues to the appropriate area for resolution.
- Provide accurate and timely logging and resolution of issues in the Service Management system.
- Take ownership of user issues, following the status of issues on behalf of the user, and communicating progress in a timely manner.
Requirements:
- Possess exceptional customer service skills, with the ability to communicate effectively with users at all levels.
- Have a strong understanding of Windows 7, Windows 10, Office 2010/2013, and ITSM tools.
- Be able to troubleshoot and resolve technical issues in a tier 1.5 environment.
- Demonstrate expertise in conflict resolution, emotional intelligence, and interpersonal skills.
Benefits:
- Opportunity to work with a leading healthcare organization.
- Chance to develop your technical skills and expertise.
- Competitive salary and benefits package.
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