Technical Support Professional
3 days ago
The TIER4 GROUP is seeking a Technical Support Specialist to join their team in Franklin, WI. This contract role offers the opportunity to gain experience with a Fortune 500 company.
As a Technical Support Specialist, you will provide technical support via phone and chat in a contact center environment, troubleshoot hardware, software, and connectivity issues remotely, and handle approximately 25 customer interactions per day.
Key Responsibilities:
- Provide technical assistance via phone and chat to customers.
- Troubleshoot hardware, software, and connectivity issues remotely using various tools and applications.
- Maintain high standards of customer service, meeting key performance indicators such as attendance, first-contact resolution, and quality.
Training Period:
- Duration: 7 weeks (onsite in Franklin, WI)
- Schedule: Monday-Friday, 8:00 AM-4:30 PM
- Candidates must attend the full training period without planned time off.
Salary Information:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.
Benefits:
- Competitive rates
- Benefits package
- Free daily lunches onsite
Qualifications:
We are looking for candidates with a High School Diploma or GED, proficiency in MS Office and Outlook, and experience using remote support tools.
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