Technical Support Specialist

18 hours ago


Columbus, Ohio, United States eXcell Full time

At eXcell, we provide cutting-edge IT staffing services and solutions to Fortune 1000 companies and small businesses. We have an exciting opportunity for a Technical Support Specialist to join our team onsite in Columbus, OH.

About the Role

This is a dynamic position that requires strong technical skills, exceptional customer service, and excellent time management abilities. The ideal candidate will be self-motivated, able to work in a fast-paced environment, and possess a valid driver's license.

The Technical Support Specialist will be responsible for providing unparalleled technical support to clients, including troubleshooting, resolving issues, and documenting efforts. Strong communication and relationship-building skills are essential for success in this role.

Job Responsibilities
  • Provide technical support on IT/data problems
  • Perform POS systems repair, Lexmark printer repair, access point repair, thin client repair, and refresh projects
  • Track and monitor issues, provide notes, and feedback, and maintain consistent documentation
  • Understand AC/DC and backup power concepts
  • Manage triage, troubleshooting, and resolution of client scope on IT equipment
Requirements
  • Minimum 1+ years of technical support experience
  • CompTIA A+ certification (required)
  • Cash recycler repair experience highly preferred
  • Net+ CompTIA certification preferred
  • Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
  • Experience desired in copper and fiber cabling and various terminating connectors
  • Exceptional customer service skills and relationship building competence
  • Must be self-motivated and able to complete projects ahead of schedule
  • Excellent time management and reporting skills
Estimated Salary: $20-$21 per hour

We offer a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holidays, paid sick leave, FSA/HSA pre-tax benefits, and employee discounts.



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