Technical Support Specialist
18 hours ago
At eXcell, we provide cutting-edge IT staffing services and solutions to Fortune 1000 companies and small businesses. We have an exciting opportunity for a Technical Support Specialist to join our team onsite in Columbus, OH.
About the RoleThis is a dynamic position that requires strong technical skills, exceptional customer service, and excellent time management abilities. The ideal candidate will be self-motivated, able to work in a fast-paced environment, and possess a valid driver's license.
The Technical Support Specialist will be responsible for providing unparalleled technical support to clients, including troubleshooting, resolving issues, and documenting efforts. Strong communication and relationship-building skills are essential for success in this role.
Job Responsibilities- Provide technical support on IT/data problems
- Perform POS systems repair, Lexmark printer repair, access point repair, thin client repair, and refresh projects
- Track and monitor issues, provide notes, and feedback, and maintain consistent documentation
- Understand AC/DC and backup power concepts
- Manage triage, troubleshooting, and resolution of client scope on IT equipment
- Minimum 1+ years of technical support experience
- CompTIA A+ certification (required)
- Cash recycler repair experience highly preferred
- Net+ CompTIA certification preferred
- Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
- Experience desired in copper and fiber cabling and various terminating connectors
- Exceptional customer service skills and relationship building competence
- Must be self-motivated and able to complete projects ahead of schedule
- Excellent time management and reporting skills
We offer a comprehensive benefit package, including health insurance, 401k, basic life/AD&D, supplemental insurance plans, paid time off, paid holidays, paid sick leave, FSA/HSA pre-tax benefits, and employee discounts.
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