Technical Support Specialist
3 days ago
We are seeking a skilled Technical Support Analyst to join our team at Staffing. This role provides technical support in a contact center, ensuring timely and effective resolution of customer issues.
Salary: $20/hour (approximate annual salary: $41,600 based on 2080 hours/year)
Job Description:
- Troubleshoot remote hardware, software, and connectivity issues via phone and chat interactions.
- Support Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various applications.
- Provide exceptional customer service, handling an average of 25 interactions per day for over 20,000 supported staff.
- Adhere to schedule, meet key performance indicators, and demonstrate strong problem-solving skills.
Required Skills and Qualifications:
- Associate degree or equivalent work experience.
- High School Diploma or GED required.
- 50+ words per minute typing speed without auxiliary aids.
- Experience with MS Office and Outlook, as well as background in multi-channel environments.
- Advanced knowledge of computer, mobile device hardware, and software troubleshooting.
Benefits:
This position offers a unique opportunity for growth and development within our team. As a Technical Support Analyst, you will receive comprehensive training and have the chance to work with a variety of technologies.
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