Technical Support Consultant

7 days ago


Columbus, Ohio, United States Vaco Full time
Job Title: Technical Support Consultant

Vaco is seeking a highly skilled Technical Support Consultant to join our team in Columbus, OH. This is a fully onsite contract position for 6 months.

Key Responsibilities:
  • Monitor work queues, emails, phone inquiries, and dashboards to prioritize tasks efficiently.
  • Provide timely responses to requests, issues, and inquiries, including triage, troubleshooting, resolution, and escalation as necessary for supported applications.
  • Generate and analyze reports to identify tasks required to support client training, ensuring seamless knowledge transfer.
  • Collaborate with other business units through regular communication and meetings to foster a cohesive team environment.
  • Develop and update processes and procedures to enhance operational efficiency and effectiveness.
Requirements:
  • Bachelor's degree in Business or a related field is preferred, or three years of relevant experience and/or training, or an equivalent combination of education and experience.
  • One to two years of experience in the aviation industry is highly desirable.

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.



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