Technical Support Specialist

6 days ago


Columbus, Ohio, United States Hilti Corporation Full time

Role Summary

Hilti Corporation seeks a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide quality answers to internal and external customers regarding the use and application of Hilti Anchor and Direct Fastening products. You will also create engineering product submittals for field personnel to facilitate the sale of these key products.


Responsibilities

• Provide technical sales support through telephone and email related business.
• Create engineering product submittals for field personnel to facilitate the sale of key products.
• Meet assigned deadlines for project assignments.
• Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products.
• Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers.
• Provide engineering support through the composition of letters regarding the application of Hilti products for external customers.
• Collect customer data and provide leads to Field Engineers in order to maximize coverage and penetration in the field.
• Provide Field Engineers with corporate support and relevant product information.
• Complete defined projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti Field Engineers and other sales' personnel.
• Provide Field Engineer territory coverage as agreed with MO Technical Service management.
• Protect Hilti from liability exposure through utilization of sound engineering judgment.


Requirements

• Bachelor's Degree in Engineering or Engineering Technology required - Civil, Architectural, or Mechanical discipline preferred.
• E.I.T. preferred.
• Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response.
• Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files.
• Ability to identify, analyze, and solve technical problems.
• Ability to function effectively on teams.
• Aptitude to read and understand blueprints, construction specifications, and documents.
• Ability to effectively use Microsoft Word, Excel, and PowerPoint.


About Hilti Corporation

Hilti Corporation is a global leader in the manufacturing of a wide range of products for the construction industry. We offer a comprehensive benefits package, including a generous paid time off policy, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. If you are passionate about providing quality service and support to our customers, we encourage you to apply for this exciting opportunity.



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