Technical Support Professional
6 days ago
About the Role
">Vaco is seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you will play a critical role in providing exceptional customer service and ensuring the satisfaction of our clients.
About You
- You have a passion for delivering outstanding customer experiences and are committed to resolving issues efficiently and effectively.
- You possess excellent communication and problem-solving skills, with the ability to work well under pressure and prioritize multiple tasks simultaneously.
- You have a strong understanding of IT systems and applications, with experience in troubleshooting and resolving technical issues.
The Job Description
Main Responsibilities- Monitor Work Queues and Resolve Issues
- Provide Initial Responses and Escalate as Necessary
- Generate and Analyze Reports
- Assist in Creating Training Documentation and Delivering Training Sessions
- Conduct Research and Provide Guidance
- Collaborate with Other Business Units
Requirements
- Bachelor's degree in Business or a related field (or equivalent experience)
- 1-2 years of experience in the aviation industry (preferred)
What We Offer
We offer a competitive salary range of $60,000 - $80,000 per year, depending on your level of experience and qualifications. In addition to a base salary, you may also be eligible for discretionary bonuses.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application today.
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