Customer Service Representative

2 weeks ago


Evanston, Illinois, United States Byline Bank. Full time
Job Overview

Position Objective:

The Customer Service Representative is tasked with engaging with clients and providing exceptional service by executing customer transactions. Responsibilities encompass adhering to organizational policies to uphold ethical practices, welcoming clients, assisting them with their inquiries, and discussing new offerings and services.

Representatives are expected to occasionally travel to various locations to assist with staffing needs. Flexibility in scheduling, openness to innovative ideas, and the ability to identify process enhancements are essential. Adherence to the company's dress code is required.

Key Responsibilities:

Client Interaction

  • Complies with service standards and expectations.
  • Responds to branch inquiries via phone and electronic means in accordance with etiquette standards.
  • Provides assistance to all clients and potential clients, following the organization's service guidelines.
  • Maintains positive relationships with clients and colleagues.

Sales Performance

  • Aims to meet or surpass monthly sales targets for products and services as designated by management.
  • Exhibits comprehensive knowledge of products and services.
  • Identifies opportunities for cross-selling by evaluating client needs and articulating product features and advantages.

Operational Duties

  • Organizes and balances cash drawer daily, adhering to cash management policies.
  • Processes transactions accurately, including deposits, withdrawals, and other financial services.
  • Ensures client confidentiality and complies with security and privacy regulations.
  • Follows branch security protocols and safeguards organizational assets.
  • Ensures accuracy in transaction processing and documentation.
  • Performs additional duties as assigned.

Note: Management retains the right to assign or reassign duties and responsibilities as necessary.

Qualifications:

  • High School Diploma or GED is required.
  • Strong customer service and communication skills are essential.
  • Prior experience in cash handling or customer service is preferred.
  • Experience in retail is advantageous.
  • Ability to lift up to 30 pounds is required.
  • Bilingual proficiency in Spanish/English or Polish/English is preferred for certain roles.
  • Familiarity with Microsoft Office is preferred.

Physical Requirements/Work Environment:

Typical office setting with frequent sitting, standing, and walking, along with occasional climbing and bending. Regular use of hand-eye coordination for operating office equipment. Effective communication skills are necessary for interpersonal interactions and automated systems.

Byline Bank offers competitive salary ranges aimed at attracting and retaining skilled professionals. We regularly assess and adjust our compensation framework to ensure fairness across teams.

The hourly wage for this role ranges from $18.00 to $20.00, influenced by factors such as education, experience, and certifications. Alongside salary, Byline Bank provides a comprehensive benefits package, including incentive programs, stock purchase options, and 401k contributions, subject to eligibility criteria. Regardless of when you start your career with Byline Bank, you will discover a wide array of benefits and incentives.



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