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Bilingual Customer Service Representative

2 months ago


Evanston, Illinois, United States Insight Global Full time

About the Role

Insight Global is seeking a highly skilled Bilingual, French Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences through effective communication, issue resolution, and data management.

Key Responsibilities

  • Contribute to the maintenance of an accurate data management system, ensuring seamless customer interactions and efficient issue resolution.
  • Develop and implement policies and procedures to enhance customer support operations, promoting a consistent and high-quality experience.
  • Collaborate with cross-functional teams to resolve complex customer issues, leveraging your strong communication and problem-solving skills.
  • Utilize multiple database systems to investigate customer inquiries, providing timely and accurate responses.
  • Handle a high volume of customer interactions, including phone calls and emails, with a professional demeanor and attention to detail.

Requirements

  • Fluent in French (writing, reading, and speaking)
  • 2+ years of experience in Customer Service, Call Center, or Hospitality
  • Ability to learn and adapt to multiple database systems and navigate between them quickly
  • Strong written and verbal communication skills, with a focus on attention to detail
  • Proficient use of PC and Microsoft Suite
  • Professional demeanor, proper tone with customers, time management, patience, and other essential skills

What We Offer

  • Competitive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off as provided by applicable law

About Insight Global

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.