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Field Service Engineer
2 months ago
Centrotherm-cs/Clean Tech, Inc. is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for troubleshooting, repairing, and improving the performance of our equipment at customer sites.
Key Responsibilities- Perform required preventative maintenance, inspections, modifications, and repairs on Centrotherm Abatement Systems.
- Commission new Centrotherm abatement systems at customer sites and verify proper operation and setup before releasing system to customer for production.
- Meet regularly with immediate supervisor to establish work priorities and work schedule.
- Serve as a point of contact for all customer service at customer's site.
- Build positive customer relationships.
- Prepare and submit service reports, document service activities, recommend technical solutions, and support continuous improvement planning.
- Provide phone support to customers to facilitate the resolution of hardware/software issues.
- Circumstances may require work during off-hours, evenings, and weekends.
- Effectively use common computer-based MS office tools (Outlook, Excel, PowerPoint, Teams, etc.).
- Provide training to customers and/or internal staff.
- Associate of Arts or Associate of Science degree in STEM or technical program or military service with 6+ months of experience considered in lieu of degree and/or equivalent technical degree.
- Technical certification or trade school diploma.
- 6+ months of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.
- Bachelor's degree in engineering field or equivalent experience.
- 2+ years of prior semiconductor industry experience.
- Prior experience with vacuum and/or abatement equipment.
- Must be able to work in an environment with chemicals and gases, wearing protective gear, i.e. aprons, hoods, gloves, booties, safety glasses, and respirators.
- Lift up to 30 lbs., pull 250lbs. at least once a day, and spend the majority of the time (greater than 90 percent less break time) on the floor working on toolsets, walking 3-5 miles a day, and/or standing/sitting for 9 hours.
- Travel to and work at regional customer sites.
- Maintain a valid driver's license.
- Heavy use of computers.
- Travel will be required up to 100% of the time.
Centrotherm-cs/Clean Tech, Inc. offers a comprehensive benefits package, including medical, dental, vision, 401(k) match, STD/LTD, life insurance, vacation, sick pay, and more.
LanguageThis position requires fluency in English.