Computer Support Specialist

3 days ago


Scott Air Force Base, Illinois, United States Decision Point Full time
Job Summary

We are seeking an experienced Computer Support Administrator to join our team at DecisionPoint Corporation. This is an onsite position in O'Fallon, IL, and requires a strong background in computer support and network administration.

Key Responsibilities
  • Provide Tier 1 support for networks such as NIPRNet, SIPRNet, and JWICS.
  • Install, relocate, configure, troubleshoot, and repair desktop computers, laptops, thin clients, and printers.
  • Update, patch, and troubleshoot Microsoft Windows-based systems.
  • Load, configure, and troubleshoot software applications.
  • Monitor and respond to internal support requests submitted to the ticketing system and escalate irresolvable issues to the appropriate department for resolution.
Requirements
  • Two or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS.
  • Must have one of the following certifications: Security+, CND, or GICSP.
  • Experience in a customer-facing role and excellent customer service skills.
  • Self-motivated and able to perform with little to no supervision.
Preferred Qualifications
  • Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC).
  • Experience using the Remedy & ServiceNow Ticketing System.
  • Experience in tracing lines.
  • Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
Additional Requirements
  • May also need to pull cables to support the installation of new workspaces.


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