Satellite Network Support Specialist
2 days ago
Gray Tier Technologies LLC is seeking a highly skilled SATCOM Network Support Specialist to join our team. As a key member of our team, you will provide 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities.
Key Responsibilities:- Perform IP network support, including configuration of switches, routers, firewalls, and voice equipment.
- Support IP satellite modem configuration and issue of option/boot files.
- Collaborate with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Verify equipment is operating in the baseline configuration and react to alarms as necessary.
- Remotely provide global equipment configurations at DoD SATCOM Gateways using the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
- Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our client's Baseband, IF, and RF Communications.
- High School diploma and 2-4 years of relevant experience.
- Effective communication skills, both oral and written.
- DoD 8570, IAT Level II (SEC+ or equivalent) Certification.
- Minimum Secret clearance.
- Moderate level IP/Networking experience, including hands-on configuration of routers, switches, firewalls, and IP Modems.
- Moderate level knowledge of voice over Internet Protocol (VoIP) gateways, call managers, performance enhancing proxies (PEP), and telephony systems.
- Moderate understanding and experience with the operation/configuration of MILSATCOM encryption devices.
- Moderate understanding and experience in the implementation and delivery of DISN services (VoIP, VoSIP, VTC, NIPR, SIPR).
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Utilization of SAA/GAAs as source documentation for network configuration.
- Ability to manage IP over SATCOM networks using iDirect or equivalent FM-TDMA hubs.
- CCNA/CCNP.
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