Technical Support Specialist
16 hours ago
AFLCMC's mission is to provide integrated Command, Control, Communications, and Computer Information (C4I) systems and manage strategic C4I resources in support of AMC's global air mobility mission. Agile Defense requires technical and support task services that enable the operational functionality and readiness state of the systems, infrastructure, and services that satisfy the HQ AMC mission for the Mobility Air Force (MAF) C2 Business Systems, projects, applications, and infrastructures. These services in total are referred to as Systems Infrastructure, Applications, Operations and Maintenance Services (SIAOMS).
Key Responsibilities
- Provide support as needed for customer service for problem resolution in regard to Tier I/II support applications.
- Excellent customer service skills are a must, along with verbal and written skills.
- Perform quality checks of all provided inputs to the book of knowledge for each application upon resolution of issues.
- Must be able to work in a collaborative team environment.
Required Qualifications
- DoD IAT Level I Certification (Minimally).
- At least 2 years of minimum experience and is required to have at least a minimum education of high school or equivalent as well as technical experience and appropriate certification.
Preferred Skills
- Experience administering AMC's C2 and Business systems.
- Excellent communications skills.
- Excellent Customer Focus/Satisfaction skills.
- Strong team/personnel leadership skills.
- Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle.
Working Conditions
- Government and/or Contractor site with 0%-10% travel possible.
- Possible off-hours work to support releases and outages.
- General office environment.
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