AISR Operations Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled AISR Operations Support Specialist to join our team at Trace Systems. As an AISR Operations Support Specialist, you will be responsible for supporting the Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Operations Support Center and enabling various ISR assets leveraging the DoDIN infrastructure to accomplish their mission.
Key Responsibilities:
* Supports the AISR Operations Support Center and enables various ISR assets leveraging the DoDIN infrastructure to accomplish their mission.
* Functions as the end-to-end AISR call center and first-level incident manager for AISR transport issues.
* Triage network/system issues, identifies the best course of action to restore service, escalates the issue to the correct system tier II technician/service desk, and tracks/restores and mission impact to the DISA Global leadership.
* Maintains situational awareness and reports the health, status, and availability of critical AISR transport terrestrial, satellite gateways, and Full Motion Video (FMV) and other sensor data distribution, including identifying hazardous conditions (HAZCON).
* Assesses and reports unscheduled outages to the DISA Global watch desk and provides simultaneous near-real-time situational awareness to the AISR community via the government-provided collaboration tools.
Requirements:
* Active, in-scope US Government-issued Secret clearance.
* US Citizenship is required.
* A minimum of two to four years of related experience.
* Basic knowledge of IP circuits and routers.
* DoD 8570 IAT-II certification (Security+, CCNA-Security, etc.) required to start.
Preferred Qualifications:
* Ability to multi-task and manage/prioritize workload to include monitoring multiple Network Monitoring Systems, fielding customer calls via unclassified and classified phone systems, maintaining situational awareness via classified chat rooms, and utilizing Global TMS to document all steps taken to identify and resolve service-affecting incidents.
* Perform advanced troubleshooting and network analysis to determine points of impact for outages and maintenance actions not coordinated with DISA, in addition to steps necessary to mitigate service impacting outages, degradations, or demand maintenance actions/control seizures.
* Execute alt-route actions on high-priority circuits with very short turnaround time to avoid mission failures due to lost link conditions on flight control circuits, loss of PED quality video feeds to PED sites, and loss of critical support services such as secure communications, radar data, and weather data.
* Customer service-oriented and able to communicate effectively with our mission and government partners to ensure proper assessment of operational/mission impacts and prompt response to priority circuits.
Education:
* High School Diploma
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