Computer Support Specialist
1 day ago
- Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).
- Must be experienced in Microsoft 365 Windows based computer network operations.
- Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS.
- DoD 8570 IAT Level II certification (current).
- Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking.
- Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers.
- Experience in updating, patching, and troubleshooting Microsoft Windows based systems.
- Experience loading, configuring, and troubleshooting software applications.
- Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills.
- Must be self-motivated and able to perform with little to no supervision.
- Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution.
- Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC).
- Experience using the Remedy & ServiceNow Ticketing System.
- Experience in tracing lines, copper and fiber.
- Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
- Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian.
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Computer Support Specialist
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