Computer Support Specialist

1 day ago


Scott Air Force Base, Illinois, United States Centuria Inc. Full time
Job Title: Computer Support Technician Location: Scott AFB Clearance: TS/SCI Program: DCRIOS Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. As a trusted partner, we have earned the trust and respect of our government clients for our commitment to excellence and our people-centered culture. Job Responsibilities:
  • Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS).
  • Must be experienced in Microsoft 365 Windows based computer network operations.
Job Requirements:
  • Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS.
  • DoD 8570 IAT Level II certification (current).
  • Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking.
  • Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers.
  • Experience in updating, patching, and troubleshooting Microsoft Windows based systems.
  • Experience loading, configuring, and troubleshooting software applications.
  • Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills.
  • Must be self-motivated and able to perform with little to no supervision.
  • Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution.
Preferred Skills/ Qualifications:
  • Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC).
  • Experience using the Remedy & ServiceNow Ticketing System.
  • Experience in tracing lines, copper and fiber.
  • Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
  • Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian.


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