Computer Support Specialist

8 hours ago


Scott Air Force Base, Illinois, United States Decision Point Full time
Job Title: Computer Support Administrator

We are seeking an experienced Computer Support Administrator to join our team at DecisionPoint Corporation. This is an onsite position located in O'Fallon, IL.

Job Summary:

The Computer Support Administrator will provide Tier 1 support for networks such as NIPRNet, SIPRNet, and JWICS. This includes installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers.

Responsibilities:
  • Provide technical support for network systems and equipment
  • Install, configure, and troubleshoot software applications
  • Monitor and respond to internal support requests submitted to the ticketing system
  • Escalate irresolvable issues to the appropriate department for resolution
  • Perform administrative tasks in support of asset management
Requirements:
  • Clearance Required: TS/SCI
  • Two (2) or more years' experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
  • Must have one of the following certifications: Security+, CND, or GICSP
  • Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
  • Experience in updating, patching, and troubleshooting Microsoft Windows-based systems
Preferred Skills:
  • Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
  • Experience using the Remedy & ServiceNow Ticketing System
  • Experience in tracing lines
  • Experience with Microsoft Windows Active Directory object creation, deletion, and attributes
Additional Requirements:
  • May also need to pull cables to support the installation of new workspaces
Equal Employment Opportunity Policy:

DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives, and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State, or Local laws.



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