Client Success Manager
2 weeks ago
The Technical Services Department at River Run is seeking a Client Experience Leader dedicated to ensuring successful outcomes for our clients. This role is pivotal in delivering a premier experience that focuses on creating and sustaining a clear path to value through our technology offerings.
Key Responsibilities
As a Client Experience Leader, you will be responsible for fostering exceptional client relationships through proactive engagement and effective utilization of our Technical Services model to align with client business objectives.
- Serve as the primary liaison for clients, establishing and managing a success strategy through a technology roadmap that outlines clear deliverables while coordinating communication among client stakeholders and River Run teams.
- Evaluate client performance against established success metrics through regular reviews and check-ins, both in-person and virtually.
- Guide clients in adopting best practices to maximize value and security from our services.
- Collaborate with River Run Account Executives to identify sales opportunities that enhance value for both the client and River Run.
- Proactively identify common challenges faced by clients and propose improved solutions.
- Maintain comprehensive client documentation to ensure accuracy and relevance.
- Act as the advocate for clients within River Run, sharing insights and requests for process enhancements.
- Establish yourself as a trusted advisor and partner to clients.
- A strong passion for collaborating with clients and internal teams to drive success and measurable results.
- Creative problem-solving skills with the ability to identify risks to client retention.
- Proficient in prioritizing tasks, managing multiple responsibilities, and performing effectively under pressure.
- A collaborative team player with the ability to work across various departments at River Run.
- Highly motivated and proactive, with a commitment to continuous learning and skill development.
- Exceptional organizational, presentation, and communication abilities, both verbal and written.
- Capable of simplifying technical concepts for clients while demonstrating their business value.
- Demonstrated enthusiasm for innovative problem-solving.
- Minimum of 3 years of experience in Client Success or Account Management.
- At least 2 years in a managerial or leadership role.
- Preferred experience of 2+ years in the IT sector as a consultant or similar role.
- Associate's Degree in Communications, Business, Technology, or a related field is required; Bachelor's Degree is preferred or equivalent experience is acceptable.
Candidates must possess a reliable vehicle, a valid driver's license, and valid insurance.
- In-person client meetings will constitute 65% or more of the role (local travel only).
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Client Success Manager
2 weeks ago
Milwaukee, Wisconsin, United States River Run Full timeAbout the Role River Run's Technical Services Department is seeking a Client Experience Leader to ensure optimal outcomes for our clients. This role is pivotal in delivering a premier experience that focuses on creating and sustaining a clear path to value through the technology solutions and services provided by River Run. Client Experience Leaders interact...
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Client Success Manager
2 weeks ago
Milwaukee, Wisconsin, United States River Run Full timeAbout the Role The Technical Services Department at River Run is seeking a Client Experience Leader to ensure optimal outcomes for our clients. This role is essential in delivering a premier experience, focusing on creating and sustaining a clear path to value through the technology solutions and services we provide. Your Responsibilities As a Client...
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