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Client Success Strategist

2 months ago

Milwaukee, Wisconsin, United States The Ladders Full time
Company Overview

At The Ladders, we are at the forefront of transforming the job search experience through innovative technology solutions. Our platform provides job seekers with the tools and insights they need to advance their careers effectively.

Position Overview

The Customer Success team at The Ladders is a collaborative and proactive group dedicated to fostering client relationships and enhancing retention. As a vital member of this team, you will serve as a representative of The Ladders and a strategic ally to our clients. Our Customer Success professionals are attuned to the nuances of the job market and adept at conveying how our services can significantly impact a client's career journey.

Our operations are dynamic, offering ample opportunities for career advancement. We prioritize professional development and training, ensuring every team member has a clear path to success. Additionally, top achievers are rewarded with exclusive incentives, including participation in an annual recognition trip (subject to public health guidelines). If you are prepared to tackle ambitious objectives and contribute to growth in a rapidly evolving industry, we would like to connect with you.
  • Manage and cultivate a portfolio of high-value subscription clients
  • Establish and maintain strong relationships with our attorney clients through various communication channels, acting as their primary liaison
  • Monitor client interactions, assess account health, and collaborate with Sales to facilitate account renewals
  • Deliver proposals and engage in pricing discussions with renewing clients
  • Strategically enhance service utilization within each firm to maximize retention
  • Collaborate with our Medical and Research teams to ensure an outstanding client experience
  • Bring enthusiasm, energy, and a strategic approach to delivering exceptional service
  • Stay informed on the latest trends and developments in the legal industry
  • Assist other members of the Customer Success and Sales teams with various tasks and projects as necessary
Qualifications
  • 2-6+ years of relevant experience in sales, client relations, or customer engagement
  • Experience in a SaaS environment is preferred
  • Familiarity with Salesforce is advantageous but not mandatory
  • Excellent presentation and communication abilities
  • Knowledge of the legal sector is beneficial but not essential
  • Capability to work independently and collaboratively in a fast-paced startup setting
  • A positive and professional demeanor
  • A continuous desire for learning and personal growth
  • Willingness to travel as needed
Additional Information

All information will be kept confidential in accordance with EEO guidelines.