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Client Success Specialist
2 months ago
At The Ladders, we are pioneering the future of recruitment technology. Through our innovative platform, we provide professionals with the tools, insights, and resources necessary to advance their careers effectively.
Our customer success division is dynamic and collaborative, focusing on building lasting client relationships and ensuring retention. As a vital member of our Customer Success team, you will represent The Ladders and act as a strategic partner to our clients. Our team members possess a deep understanding of the recruitment landscape and can articulate how our services can enhance a client's hiring process.
Customer success operations are fast-paced, and there are ample opportunities for advancement. Our leadership emphasizes professional development and training, ensuring every team member has a clear path to success. Additionally, top achievers are rewarded with exclusive recognition trips to desirable locations (subject to public health guidelines). If you are prepared to meet ambitious targets and contribute to growth in a rapidly evolving tech sector, we would like to connect with you.
- Manage and expand a portfolio of high-value subscription accounts.
- Establish and nurture strong relationships with our existing clients through various communication channels, serving as their primary liaison.
- Oversee client interactions, monitor account health, and collaborate closely with Sales to facilitate account renewals.
- Present proposals and negotiate pricing with renewing clients.
- Strategically enhance the utilization of our services within each organization to maximize retention rates.
- Collaborate with our Research and Development teams to deliver an exceptional client experience.
- Bring enthusiasm, high energy, and a strategic approach to ensure superior service delivery.
- Stay informed on the latest trends and developments in the recruitment industry.
- Assist other members of the Customer Success and Sales teams with various tasks and projects as required.
- 2-6+ years of relevant experience in sales, client relations, or customer engagement.
- Experience in a SaaS environment is preferred.
- Familiarity with Salesforce is advantageous but not mandatory.
- Excellent presentation and communication skills.
- Knowledge of the recruitment industry is beneficial but not essential.
- Able to work independently and collaboratively in a fast-paced startup environment.
- Possess a positive and professional demeanor.
- A continuous desire for learning and personal growth.
- Some travel may be required.
All information will be kept confidential in accordance with EEO guidelines.
