Senior Manager, Customer Success Lead

1 week ago

Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
Job Description

Crisis Prevention Institute is a leading provider of evidence-based de-escalation and crisis prevention training, and dementia care services. We're dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone.

As a Senior Manager of Customer Success, you'll play a critical role in leading and managing a team of Customer Success Advocates to achieve high performance and drive revenue growth.

Key Responsibilities:
  • Lead, develop, and mentor a team of Customer Success Advocates to achieve high performance and drive revenue growth.
  • Ensure a high level of correspondence and communication with clients to foster strong relationships and drive customer satisfaction.
  • Develop and implement strategies to retain and grow accounts, ensuring customer satisfaction and achieving revenue targets.
  • Foster a positive and competitive team environment that encourages collaboration, innovation, and continuous improvement.
  • Create and manage incentive plans to motivate the Customer Success team and drive performance.
Requirements:
  • Bachelor's degree in a relevant field.
  • Seven years or more work experience leading Account Management teams.
  • Experience working with sales and account management technologies, including customer relationship management (CRM) systems.
  • Experience developing, teaching, and implementing proven, repeatable, scalable methods to maintain and grow accounts.
  • Proficiency with Microsoft products, including Outlook, Word, Excel, PowerPoint, and Teams.
  • Ability to work independently and cross-functionally as a great team member.
  • Ability to retain and grow accounts, achieving revenue targets.
  • Ability to create and manage incentive plans.
  • Excellent teambuilding skills with the ability to attract, develop, and retain a high-performing team.
  • Outstanding leadership skills with the ability to delegate responsibilities and authority effectively.
  • Well-developed interpersonal skills, including negotiation, writing, speaking, and listening skills.
  • Self-motivated, proactive, and unafraid to take initiative.
  • Strong business acumen and strategic thinking ability.
What We Offer:
  • $100,000 - $115,000 annual salary.
  • Annual company performance bonus.
  • Comprehensive benefits package.
  • 401k.
  • PTO.
  • Health & Wellness Days.
  • Paid Volunteer Time Off.
  • Continuing education and training.
  • Hybrid work schedule.

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression, marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law.

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