Community Liaison
6 days ago
Job Summary
We are seeking a highly skilled and experienced Hospitality Ambassador to join our team at Senior Lifestyle. As a key member of our community, you will be responsible for delivering exceptional customer experiences and ensuring that our residents feel valued and supported.
Key Responsibilities
- Assist the community team in achieving First Impression goals and help staff understand their roles in delivering exceptional customer experiences.
- Develop and implement tools to enhance hospitable customer interactions and ensure consistency across all areas of the community.
- Maintain high standards of hospitality and cleanliness in the Tour Path, ensuring that all necessary items, events, and interactions are in place.
- Coordinate special community events and provide exceptional support to residents, their families, and external guests.
- Work closely with the Dining Staff to deliver polished hospitality approaches to dining room service.
- Assist in the coordination and oversight of new resident onboarding, ensuring a seamless transition into the community.
- Support the development and operation of the Ambassador program, promoting a culture of exceptional customer service.
Qualifications
We are looking for a candidate with a Bachelor's Degree and three plus years of related experience in hospitality or a related field. The ideal candidate will possess excellent organization skills, ability to work as part of a team, and exceptional verbal and written communication skills.
Benefits
Senior Lifestyle offers a comprehensive benefits package to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. We also offer DailyPay, an application that allows you to access your earned but unpaid wages before your next payday.
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