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MRI Patient Liaison

2 months ago

Oak Brook, Illinois, United States Midwest Orthopaedics at Rush Full time
Overview:

At Midwest Orthopaedics at Rush, we believe that our people are the key to our success. We are recognized nationally for our excellence in orthopedic services.

The Orthopedic Program at Rush University Medical Center consistently ranks among the top in the nation, showcasing our commitment to quality care.

Our team, founded in 2003, includes world-renowned orthopedic and spine specialists who are at the forefront of innovative technologies and surgical practices, enhancing the quality of life for patients globally.

We are currently seeking a dedicated Patient Representative for our MRI department, who will be responsible for providing exceptional service to our patients.

Key Responsibilities:
  • Deliver outstanding customer service during patient check-in and throughout their visit.
  • Manage patient tracking within the Electronic Medical Record system while collecting co-pays and ensuring all necessary forms are completed.
  • Verify, update, and scan patient information for both new and returning patients.
  • Facilitate the patient check-out process, including collecting outstanding balances and scheduling follow-up appointments.
  • Maintain a positive and professional demeanor when interacting with patients, colleagues, and healthcare providers.
  • Input patient admission details into the computer system.
  • Secure signed statements from patients to safeguard the clinic's interests.
  • Collect co-pays and payments on accounts as necessary.
  • Travel to various clinic locations as required.
  • Perform additional duties as assigned.
Qualifications:

Skills:
Ability to operate standard office equipment, including computers and telephones. Proficient in multitasking and thriving in a fast-paced environment. Strong verbal and written communication skills are essential.

Interpersonal Skills:
Ability to effectively collaborate with patients, physicians, and staff across all levels of the organization. Flexibility in scheduling to accommodate departmental needs.

Education and Experience:
High school diploma or equivalent (GED) required. A minimum of two years of experience in a healthcare setting is preferred.

At Midwest Orthopaedics at Rush, we value the contributions of our employees and are committed to providing a comprehensive compensation and benefits package, along with opportunities for professional growth.

We are proud to be an Equal Opportunity Employer.