Patient Scheduling Specialist

2 weeks ago


South Bend, Indiana, United States Harrington Orthodontics Full time
Position Overview:

The Patient Scheduling Specialist plays a crucial role in managing patient intake and ensuring a smooth flow of appointments within the practice. This position demands exceptional organizational skills and meticulous attention to detail in a dynamic environment.

Key Responsibilities:
  • Manage, authorize, and transmit necessary medical documentation for appointments.
  • Exhibit a warm and welcoming demeanor while providing outstanding customer service to patients.
  • Oversee patient scheduling and ensure accuracy in appointment management.
  • Be open to receiving training and guidance on industry best practices.
  • Maintain a tidy and organized workspace.
  • Collaborate with team members and healthcare providers to resolve scheduling inquiries.
  • Perform additional tasks as required related to the role.
Qualifications and Skills:
  • Familiarity with industry standards regarding appointment coordination and patient intake.
  • Proven experience in delivering excellent customer service.
  • Strong written and verbal communication abilities.
  • Compassionate approach towards patients, their families, and colleagues.
  • Demonstrated integrity and ethical behavior.
  • Reliable attendance and punctuality.
  • Strong attention to detail.
  • Able to prioritize tasks and manage multiple responsibilities effectively.
  • Professional demeanor and appearance at all times.
  • Proficient in computer applications, including Microsoft Office and web browsers.
  • Effective telephone communication skills, including proper etiquette and information gathering.
Education and Experience:
  • High School Diploma is required.
  • 1-3 years of relevant experience is preferred.


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