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Appointment Scheduling Specialist

2 months ago

South Bend, Indiana, United States Beacon Orthopaedic Partners MSO LLC Full time
Job Overview

Beacon Orthopaedic Partners MSO LLC is seeking a dedicated full-time Test Scheduler.

Position Summary
This role involves managing the scheduling and screening of various medical tests, including MRI scans and minor procedures.

Key Responsibilities

  • Deliver exceptional customer service while accurately entering data and addressing patient inquiries.
  • Adhere to HIPAA confidentiality regulations when handling patient information.
  • Welcome patients and visitors courteously and efficiently.
  • Coordinate appointments for tests, ensuring compliance with established protocols and conducting necessary screening inquiries.
  • Arrange follow-up appointments and sessions for test results.
  • Respond to patient questions regarding tests to enhance their care experience.
  • Maintain effective communication with all team members.
  • Ensure a clean and organized workspace.
  • Perform additional tasks as directed by the supervisor.

Required Skills and Qualifications

  • Excellent verbal communication skills for effective interaction with patients, families, and healthcare professionals.
  • Strong organizational skills with the ability to prioritize tasks efficiently.
  • Proficient in navigating office software systems, with a typing speed of at least 50 words per minute.
  • Accurate data entry skills, including attention to grammar, spelling, and punctuation.
  • Ability to work independently as well as collaboratively within a team environment.

Physical and Mental Requirements

  • Ability to use office equipment such as keyboards, calculators, and telephones.
  • Capable of bending and reaching for files and supplies, as well as mobility for completing errands.
  • Comfortable sitting for extended periods while performing computer tasks and answering phone inquiries.
  • Proficient in using various office equipment, including computers, faxes, and printers.
  • Ability to lift and move items weighing up to 40 pounds.
  • Willingness to travel to different locations as needed.
  • Work environment is primarily office-based with moderate exposure to common illnesses.
  • Requires a high level of accuracy and speed in task execution.

Standard Qualifications
Education: A background in medical scheduling is preferred.
Experience: At least one year of experience in a medical practice, ideally within a healthcare setting. Familiarity with medical terminology and office equipment is advantageous.

  • Proficient computer and typing skills with a focus on accuracy.
  • Experience with medical terminology is a plus.

Job Type: Full-time

Benefits Offered:

  • 401(k) with matching
  • Dental and health insurance
  • Employee assistance program
  • Flexible spending account
  • Life and vision insurance
  • Paid time off
  • Referral program

Medical Specialties: Orthopedics

Work Schedule: Monday to Friday

Experience Requirements:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Medical scheduling: 1 year (Preferred)

Work Location: In-person