Customer Service Representative

2 days ago


Milpitas, California, United States Teledyne FLIR LLC Full time
Job Description

Teledyne FLIR LLC is seeking a highly skilled and detail-oriented Customer Service Representative to join our order management team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate fulfillment of customer orders.

Responsibilities:
  • Order Processing: Proofs all orders for accuracy and releases them by the end of each business day.
  • Order Acknowledgement: Prints and emails sales order acknowledgements to customers and sales engineers.
  • Dispute Resolution: Resolves order discrepancies and ensures that all issues are resolved in a timely and professional manner.
  • Order Entry: Enters orders into our Enterprise Resource Planning (ERP) system.
  • Quotation Preparation: Prepares formal quotations and proposals as requested by sales engineers and customers.
  • Quotation Tracking: Enters and tracks quotations within our Salesforce database.
  • Customer Communication: Engages in heavy customer contact via email and ensures that all customer inquiries are responded to in a timely and professional manner.
  • Order Documentation: Ensures that all proper paperwork is filed in each order folder.
  • Customer Service: Maintains excellent customer service to internal customers via email.
  • Spreadsheet Management: Periodically updates required spreadsheets.
  • Order Monitoring: Checks multiple customer portals and customer support boxes for new purchase orders throughout the day.
Requirements:
  • Experience: 3+ years of previous customer service experience.
  • Skills: Proficiency with email required; excellent skills in Excel, Word, and data entry.
  • Knowledge: Understanding of various payment terms and experience in similar manufacturing environments.
  • Shipping Experience: Experience with shipping to foreign countries preferred.
  • Attention to Detail: Must be detail-oriented with the ability to multi-task activities, work autonomously, and proactively seek resolutions to open items.
Salary Range:

$41,800.00-$55,000.00 per year.

Pay Transparency:

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors, including, but not limited to, location, education/training, work experience, key skills, and type of position.



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