Customer Service Liaison

1 week ago


Milpitas, California, United States Teledyne Full time

Job Summary

We are seeking a highly skilled Customer Service Liaison to join our team at Teledyne. As a key member of our order management team, you will be responsible for ensuring the accuracy and timely processing of customer orders.

Key Responsibilities

  • Verify and release orders for accuracy by the end of each business day
  • Prepare and send sales order acknowledgements to customers and sales engineers
  • Resolve order discrepancies and ensure customer satisfaction
  • Enter orders into our Enterprise Resource Planning (ERP) system
  • Prepare formal quotations and proposals as requested by sales engineers and customers
  • Track quotations within our Salesforce database
  • Provide exceptional customer service to internal and external customers
  • Update required spreadsheets and maintain accurate records
  • Monitor customer portals and support boxes for new purchase orders
  • Answer inbound calls and assist or route customers to appropriate personnel

Requirements

  • 3+ years of previous customer service experience
  • Proficiency with email and excellent skills in Excel, Word, and data entry
  • Understanding of various payment terms
  • Experience in similar manufacturing environments
  • Knowledge or experience with lead times for products
  • Experience with shipping to foreign countries preferred
  • Detail-oriented with ability to multi-task activities, work autonomously, and proactively seek resolutions to open items

Salary Range

$41,800.00-$55,000.00 per year



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