Customer Service Liaison
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Liaison to join our team at Teledyne. As a key member of our order management team, you will be responsible for ensuring the accuracy and timely processing of customer orders.
Key Responsibilities
- Verify and release orders for accuracy by the end of each business day
- Prepare and send sales order acknowledgements to customers and sales engineers
- Resolve order discrepancies and ensure customer satisfaction
- Enter orders into our Enterprise Resource Planning (ERP) system
- Prepare formal quotations and proposals as requested by sales engineers and customers
- Track quotations within our Salesforce database
- Provide exceptional customer service to internal and external customers
- Update required spreadsheets and maintain accurate records
- Monitor customer portals and support boxes for new purchase orders
- Answer inbound calls and assist or route customers to appropriate personnel
Requirements
- 3+ years of previous customer service experience
- Proficiency with email and excellent skills in Excel, Word, and data entry
- Understanding of various payment terms
- Experience in similar manufacturing environments
- Knowledge or experience with lead times for products
- Experience with shipping to foreign countries preferred
- Detail-oriented with ability to multi-task activities, work autonomously, and proactively seek resolutions to open items
Salary Range
$41,800.00-$55,000.00 per year
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