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Customer Service Advocate

2 months ago

Milpitas, California, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Job Overview

Position Summary

As a full-time entry-level associate, you will enjoy a variety of benefits tailored to your role and tenure.

Benefits Include:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for engaging with new products
  • Opportunities for self-paced learning in sales, leadership, time management, and diversity & inclusion.

Customer Experience Specialists serve as the welcoming face of Best Buy, dedicated to identifying the right solutions for each customer's immediate and future needs. By fostering enduring relationships, specialists provide tailored and personalized service.

With comprehensive training, you will gain the expertise necessary to recommend suitable products and services. This training encompasses essential skills in delivering exceptional product knowledge and customer service within a customer-centric environment. You will have the opportunity to specialize in the department that interests you most and explore new and exciting product categories as they emerge.

At Best Buy, we prioritize creating an inclusive work environment where every employee feels valued and contributes to our collective mission. We are committed to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we strive to ensure our workforce reflects the communities we serve.

We are dedicated to nurturing long-term relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you will find a great fit here.

Key Responsibilities

  • Greet and engage customers warmly and amicably.
  • Utilize your skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Act as a brand ambassador, combining your passion for the Best Buy brand, customer service, and technology to serve our customers.
  • Assist customers with their sales orders, returns, and exchanges.
  • Apply your knowledge and expertise through continuous learning and self-development.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Support profitable growth during critical business periods while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.