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Service Appointment Coordinator

2 months ago


Austin, Texas, United States Lost Pines Toyota Full time

Business Development Center (BDC) Representative - Service

The BDC Representative plays a crucial role in managing all incoming service inquiries, fostering customer relationships, and organizing appointments for service advisors. This position requires daily interaction with the BDC Manager, Service Associates, Service Managers, support personnel, and clients.

Key Responsibilities

  • Handling incoming service calls and leads
  • Assessing client needs and coordinating appointments
  • Making outbound calls to prospective leads
  • Addressing client inquiries regarding costs, warranties, and appointment details prior to their scheduled visit
  • Confirming appointments with clients ahead of their visit
  • Sending marketing correspondence to potential leads
  • Conducting follow-ups after service visits to ensure customer satisfaction

Qualifications

  • High school diploma or equivalent
  • Strong verbal, written, and interpersonal communication abilities
  • Background in customer service, sales, or telemarketing
  • Proficient in computer use, with excellent organizational and follow-up skills
  • Ability to understand and interpret instructions and information
  • Strong problem-solving capabilities
  • BILINGUAL - SPANISH

Education and Experience

High School Diploma or GED; or one to two years of relevant experience and/or training; or a suitable combination of education and experience.

Benefits

Alongside ongoing personal development, our employees benefit from a variety of perks, including:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Employee discounts on vehicles

About Our Company

Welcome to the Lost Pines Toyota Employment Opportunities portal. We pride ourselves on offering rewarding career opportunities for motivated individuals while actively supporting our community. Our competitive benefits package and positive work environment are designed to foster professional growth.

If you are looking for a fulfilling career that stands out from the ordinary, we encourage you to explore the opportunities available with us.