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Customer Service Liaison

1 month ago


Austin, Texas, United States AutoNation Full time
Customer Service Coordinator Role at AutoNation

As a Customer Service Coordinator at AutoNation, you will be responsible for making outbound service calls to establish relationships with customers and schedule appointments for the Service Department. You will also ask qualifying questions to uncover customer needs and direct calls appropriately. Additionally, you will ensure that service consultants receive messages promptly and make service appointments if service consultants are unavailable. Your goal will be to provide customers with the proper change and/or receipt. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual, we encourage you to apply for this exciting opportunity.

  • Make outbound service calls to establish relationships with customers and schedule appointments for the Service Department.
  • Ask qualifying questions to uncover customer needs and direct calls appropriately.
  • Ensure that service consultants receive messages promptly.
  • Make service appointments if service consultants are unavailable.
  • Provide customers with the proper change and/or receipt.