Client Service Coordinator

1 day ago


Austin, Texas, United States Firehouse Animal Health Center Westlake Full time
Client Service Coordinator

Firehouse Animal Health Center Westlake is seeking a highly skilled Client Service Coordinator to join our team. As a key member of our hospital staff, you will play a vital role in ensuring exceptional client service and patient care.

Responsibilities:
  • Schedule appointments, surgeries, and procedures with precision and attention to detail.
  • Register new clients and ensure accurate medical records are maintained.
  • Provide exceptional communication and customer service to clients and patients.
  • Prepare next day surgery and treatment documents with accuracy and efficiency.
  • Conduct follow-up correspondence with clients to ensure satisfaction and resolve any issues.
  • Process client requests and prescription refill requests in a timely and professional manner.
  • Prepare and mail greeting cards to welcome new clients and reward existing clients.
Requirements:
  • Experience in a veterinary hospital or related field is valued but not required.
  • Must be open to learning and adapting to new technologies and processes.
  • Comfortable with computers and other technology, with experience with AVImark software a plus.
  • Passion for building relationships and educating clients and patients.
  • Compassion toward animals and people, with a strong commitment to providing exceptional care.
  • High energy and drive to succeed in a fast-paced environment.
  • Ability to innovate and problem-solve in a dynamic and ever-changing environment.
  • Team player who can work effectively in a collaborative and supportive team environment.
  • Effective communicator in a variety of situations, with excellent written and verbal skills.
  • Great attention to detail and ability to multitask with ease.
What We Offer:
  • Competitive hourly rate of $15-$23.
  • Medical, dental, vision, life insurance, 401k matching, and employer-paid short-term disability.
  • PTO, paid holidays, and discounted veterinary/boarding services.


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