Patient Service Associate
5 days ago
We're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Our Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle.
Key Responsibilities- Coordinate and participate in daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
- Provide exceptional customer service, message distribution, ancillary scheduling, and referrals management.
- Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
- Enter pre-visit orders, prepare new patient charts, and pick up X-rays, office charts, medical records, reports, petty cash, and collections bags.
- File history sheets, ancillary reports, and patient record documentation.
- Return medical records and attach HIPAA/Medicare documents to encounter forms.
- Check-in patients upon arrival, verify patient demographic data, and edit Maestro Care as needed.
- Accurately identify the appropriate account for patient visits and present and educate patients on required forms.
- Collect and post co-payments and balances on accounts due, imprint patient-specific chart documents, and requisition/transmittal documents.
- Copy, file, and distribute insurance cards, coordinate labs/procedures, and maintain private physician office charts.
- Prepare encounter forms, investigate missing forms, audit for completeness and accuracy, and batch encounter forms or charge posting in Maestro Care.
- Schedule tests and procedures, complete and distribute ancillary service requisitions, and explain billing to patients.
- Check-out patients, make return appointments, and answer telephones, take, and deliver messages to physicians, nurses, and others.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
- Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. A minimum of one year of work experience in directly communicating and activities, providing service to patients or public, preferably in a healthcare-related field, is required.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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