Patient Service Associate

1 month ago

Durham, North Carolina, United States Duke University Full time
About Duke Primary Care

Duke Primary Care is a leading healthcare provider in central North Carolina, offering a range of services including family, adolescent, and internal medicine, as well as urgent, general pediatric, and virtual care. With nearly 50 clinic locations across the region, we are committed to delivering high-quality, patient-centered care.

Job Summary

We are seeking a highly organized and detail-oriented Patient Service Associate to join our Duke Primary Care Float Pool team. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in/check-out, charge posting, cash management, and patient appointment scheduling.

Key Responsibilities
  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
  • Enter pre-visit orders and prepare new patient charts.
  • Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
  • File history sheets, ancillary reports, and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.
  • Identify correct patient information in Maestro Care.
  • Verify patient demographic data.
  • Edit Maestro Care as needed.
  • Accurately identify the appropriate account for patient visit.
  • Present and educate patients on required forms and obtain signature as required by policy and procedure.
  • Completes all Maestro Care check-in files and manage all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Imprint all patient-specific chart documents and requisition/transmittal documents.
  • Copy, file, and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Batches encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on insurance plan.
  • Check-out patients.
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
  • Answer telephone, take, and deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely.
  • Disseminate messages according to practice communication standards.
Requirements
  • Strong verbal and written communication skills.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work Environment

This is a floating position that will work at various Duke Primary Care facilities. The work schedule will be Monday-Friday, 8am-5pm, with 5-8 hour shifts.

Equal Employment Opportunity

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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