Patient Service Associate
5 days ago
Duke Health is seeking a highly organized and detail-oriented Patient Service Associate to join our team. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle.
Key Responsibilities- Prepare for clinic visits by reviewing next day patients and completing necessary preparation activities.
- Enter pre-visit orders and prepare new patient charts, including picking up X-rays, office charts, medical records, reports, petty cash, and collections bags.
- File history sheets, ancillary reports, and other required patient record documentation.
- Return medical records and attach HIPAA/Medicare documents to encounter forms.
- Check-in patients upon arrival and verify patient demographic data in Maestro Care.
- Edit Maestro Care as needed and accurately identify the appropriate account for patient visits.
- Present and educate patients on required forms and obtain signatures as required by policy and procedure.
- Collect and post co-payments and balances on accounts due.
- Imprint patient-specific chart documents and requisition/transmittal documents.
- Copy, file, and distribute insurance cards as indicated by procedure.
- Coordinate labs and procedures as requested and maintain private physician office charts.
- Prepare encounter forms, investigate missing forms, and audit forms for completeness and accuracy.
- Batch encounter forms or charge posting in Maestro Care and schedule tests and procedures.
- Complete and distribute ancillary service requisitions and explain billing to patients according to PRMO credit and collection policies.
- Determine cash collection amounts based on insurance plans and check-out patients.
- Make return appointments by scheduling patients into the correct appointment type and entering primary care physicians or referring physicians.
- Answer telephones, take and deliver messages to physicians, nurses, and others, and report obtained medical information to patients and referring physicians.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
- Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles, typically acquired through high school education. A minimum of one year of work experience in directly communicating and interacting with patients or the public, preferably in a healthcare-related field, is required. Experience in effectively coordinating multiple tasks is also essential.
Duke University's Commitment to Diversity and InclusionDuke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. We strive to create a community that is inclusive and welcoming to all members, and we encourage applications from diverse candidates.
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