Patient Service Associate
6 days ago
Duke Health's Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team. The successful candidate will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in/out, cash management, and patient appointment scheduling.
Key Responsibilities- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
- Check-in patients upon arrival in the practice.
- Identify correct patient information in Maestro Care and verify/update patient demographic and insurance data as needed.
- Accurately identify the appropriate account for patient visit.
- Present and educate patients on required forms and obtain signature, including distribution of PROMIS iPads as required by policy and procedure.
- Complete all Maestro Care required online questionnaires and manage all appropriate alerts.
- Obtain imprest cash bag from cash manager at beginning of shift and secure cash and patient payment information appropriately at all times during clinic hours.
- Return imprest cash bag at end of shift to cash manager.
- Collect and post co-payments and balances on accounts due.
- Label all patient-specific chart documents and requisition/transmittal documents for scanning.
- Explain billing to patients according to PRMO credit and collection policies.
- Determine the amount of cash to be collected based on insurance plan.
- Check-out appointments.
- Make return appointments by scheduling patients into the correct appointment type, entering accurate primary care physician or referring physician information in Maestro Care.
- Review and attach referrals to scheduled appointments as appropriate.
- Answer telephone, take and deliver messages to providers.
- Report obtained medical information from patients and referring physicians accurately, completely, and timely.
- Disseminate messages according to practice communication standards.
- Review and resolve registration and referral workqueue edits daily.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
- Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. Minimum of one year of work experience in directly communicating and activities providing service to patients or public; preferably in a healthcare-related field. Experience in effectively coordinating multiple tasks is required.
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Patient Services Associate
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Patient Services Associate
2 days ago
Durham, North Carolina, United States Actalent Full timeJob Title: Patient Services AssociateAbout the RoleThe Patient Services Associate plays a vital role in ensuring the smooth operation of our multi-specialty office environment. This position is responsible for patient registration, checking patients in and out, intake processes, and scheduling appointments. The successful candidate will provide exceptional...
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Patient Services Associate
6 days ago
Durham, North Carolina, United States Actalent Full timeJob Title: Patient Services AssociateAbout the RoleThe Patient Services Associate plays a vital role in ensuring the smooth operation of our multi-specialty office environment. This position is responsible for patient registration, checking patients in and out, intake processes, and scheduling appointments. The successful candidate will provide exceptional...
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Patient Service Associate
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Patient Service Associate
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Patient Service Coordinator
3 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Health. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesCoordinate and participate in daily clinic preparation,...
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Patient Service Coordinator
3 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Health. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesCoordinate and participate in daily clinic preparation,...
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Patient Service Coordinator
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Patient Service Coordinator
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Durham, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Health. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle processes.Key ResponsibilitiesCoordinate and participate in daily clinic preparation,...
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Patient Service Coordinator
3 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleThis position is responsible for coordinating and participating in various duties associated with the daily clinic preparation process, patient identification, patient check-in/check-out, charge posting, cash management, and patient appointment scheduling.Key ResponsibilitiesPrepare for clinic visits by reviewing next day patients and...
