Patient Service Associate
4 weeks ago
We're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Our Patient Revenue Management Organization is a fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle.
Key Responsibilities- Coordinate and participate in daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
- Provide exceptional customer service, message distribution, ancillary scheduling, and referrals management.
- Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
- Enter pre-visit orders, prepare new patient charts, and pick up X-rays, office charts, medical records, reports, petty cash, and collections bags.
- File history sheets, ancillary reports, and patient record documentation.
- Return medical records and attach HIPAA/Medicare documents to encounter forms.
- Check-in patients upon arrival and verify patient demographic data in Maestro Care.
- Edit Maestro Care as needed and accurately identify the appropriate account for patient visits.
- Present and educate patients on required forms and obtain signatures as required by policy and procedure.
- Collect and post co-payments and balances on accounts due.
- Imprint patient-specific chart documents and requisition/transmittal documents.
- Copy, file, and distribute insurance cards as indicated by procedure.
- Coordinate labs and procedures as requested and maintain private physician office charts.
- Prepare encounter forms, investigate missing forms, and audit forms for completeness and accuracy.
- Batch encounter forms or charge posting in Maestro Care and schedule tests and procedures.
- Complete and distribute ancillary service requisitions and explain billing to patients according to PRMO credit and collection policies.
- Determine cash collection amounts based on insurance plans and check-out patients.
- Make return appointments by scheduling patients into the correct appointment type and entering primary care physicians or referring physicians.
- Answer telephones, take and deliver messages to physicians, nurses, and others, and report obtained medical information accurately and timely.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
- Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education. A minimum of one year of work experience in directly communicating and activities providing service to patients or the public, preferably in a healthcare-related field, is required. Experience in effectively coordinating multiple tasks is also essential.
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Patient Service Associate
4 weeks ago
Durham, North Carolina, United States Duke University Full timeJob SummaryWe are seeking a highly skilled Patient Service Associate to join our team at Duke Health. This role is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.Key...
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Patient Service Associate
4 weeks ago
Durham, North Carolina, United States Duke University Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Health. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle.Key ResponsibilitiesCoordinate activities to prepare for clinic visits, including...
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Patient Service Associate
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Durham, North Carolina, United States Duke University Full timeAbout the RoleDuke Health is seeking a highly organized and detail-oriented Patient Service Associate to join our team. As a key member of our Patient Revenue Management Organization, you will play a critical role in ensuring the smooth operation of our revenue cycle.Key ResponsibilitiesPrepare for clinic visits by reviewing next day patients and completing...
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