Patient Service Associate
1 week ago
We are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Raleigh Hospital. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our clinical services.
Key Responsibilities- Coordinate and participate in various duties associated with patient management, scheduling, and customer service.
- Prepare for clinic visits by reviewing next day patients and explaining billing to patients.
- Schedule tests and procedures, complete and distribute ancillary service requisitions, and determine the amount due from patients.
- Answer telephone calls, take and deliver messages to physicians, nurses, and patients, and make return appointments by scheduling patients into the encounter forms.
- Investigate and account for missing encounter forms, report obtained medical information from patients, and complete next day preparation activities.
- Enter pre-visit orders, prepare new patient charts, pick up X-rays, office charts, medical records, reports, and petty cash and collections bag.
- File history sheets, ancillary reports, and all other required patient record documentation, and return medical records.
- Attach HIPPA/Medicare documents to the Check-in patient upon arrival in the practice, identify correct patient information in Maestro Care, and verify patient demographic data.
- Edit Maestro Care as needed, accurately identify the appropriate account for patient visit, and present and educate patients on required forms and obtain signature as required by policy and procedure.
- Collect and post co-payments and balances on accounts due, imprint all patient file, and distribute insurance cards as indicated by procedure.
- Coordinate all labs/procedures as requested, maintain private physician office charts, and audit encounter forms for completeness and accuracy before batching.
- Strong verbal and written communication skills.
- Basic PC and data entry skills.
- Knowledge of medical terminology and telephone etiquette.
- Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
- Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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