Retail Operations Manager

2 weeks ago

San Diego, California, United States Petco Animal Supplies, Inc. Full time
Store General Manager

Position Overview

The Store General Manager plays a crucial role in steering the vision of "Healthier Pets. Happier People. Better World." This position is responsible for cultivating a high-performing team that consistently achieves sales growth while prioritizing the health and welfare of all animals. The GM oversees a team of Pet Care Center managers and is accountable for all operational aspects of the store.

Key Responsibilities

Team Leadership
  • Develop a team that exemplifies the Petco brand through exceptional service and guest loyalty.
  • Recruit, hire, and retain a diverse workforce of top talent.
  • Provide training, coaching, and development for leaders and staff to ensure efficient store operations.
  • Foster a professional environment that encourages growth and engagement among team members.
  • Promote a culture of teamwork, inclusion, and collaboration.
  • Ensure prompt and courteous service to all guests.
  • Manage partner performance effectively within the Pet Care Center.
  • Encourage a mindset focused on continuous improvement and growth.
Performance Management
  • Achieve or surpass targets related to sales, profitability, and operational excellence.
  • Optimize labor hours and payroll to enhance productivity.
  • Regularly review and analyze financial and operational reports.
  • Identify areas for improvement and devise strategies to enhance business performance.
  • Promote the Pet Care Center through community events and marketing initiatives.
Operational Excellence
  • Ensure the health, appearance, and welfare of all animals are maintained.
  • Oversee proper pricing, display, and stocking of merchandise based on inventory levels.
  • Timely completion of accounting, inventory management, and payroll documentation.
  • Maintain the store's appearance in line with operational standards.
  • Protect company assets and minimize loss.
  • Ensure compliance with opening and closing procedures.
  • Uphold the store's professional image and cleanliness.
Additional Responsibilities
  • Inspiring Leadership: Provide proactive leadership to create a positive business environment that motivates teams.
  • Safety Compliance: Ensure adherence to company policies, procedures, and safety standards.
  • Collaborative Culture: Encourage team members to share ideas that enhance efficiency and guest engagement.
  • Talent Development: Build a strong talent pipeline with partners capable of executing company objectives.
  • Active Engagement: Represent the brand through strong culture and positive leadership.

Qualifications

  • High school diploma or equivalent required.
  • A minimum of three years of management experience is required; retail management experience is preferred.
  • Strong business acumen, analytical, and problem-solving skills.
  • Excellent communication and computer skills are essential.
  • Must possess a valid driver's license.

Supervisory Role

The General Manager directly supervises a team of leaders and is responsible for all store partners.

Work Environment

The majority of responsibilities are conducted indoors, with occasional tasks requiring brief departures from the store.

Contacts

This position involves continuous interaction with the public at the store and during related events.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer.

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