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Retail Operations Manager
2 months ago
Job Title: Store Manager
Company: Goodwill Industries of San Diego County
Position Overview:
The Store Manager is accountable for achieving revenue objectives while overseeing the daily functions of the store. This role ensures compliance with safety regulations, manages both production and retail operations, and prioritizes customer and donor satisfaction. The position involves training, developing, and retaining staff, ensuring adherence to wage and hour laws, and effectively managing employee relations.
- Direct daily store operations, manage necessary reports, and meet financial targets.
- Deliver outstanding customer service, resolve customer issues, and uphold product quality and pricing standards.
- Evaluate store performance and collaborate with the District Manager on strategies for sales and production enhancement.
- Ensure a safe, clean, and well-organized store in accordance with company policies and regulations.
- Train, mentor, and inspire staff to foster a positive work environment, boost productivity, and meet departmental objectives.
- Implement organizational strategies such as 4DX methodology and Kaizen for continuous improvement.
- Engage in the hiring and termination processes, and address employment relationship matters effectively.
- Carry out additional assigned responsibilities as needed.
Qualifications:
Skills and Competencies:
Education: High School Diploma or GED is required; an Associate's Degree or higher is preferred.
Experience: A minimum of five years of relevant experience is required.
Technical Skills: Proficient in email communication, internet navigation, and Microsoft Word and Excel applications.
Certificates & Licenses: Must possess a valid California Driver's License, proof of insurance, and a satisfactory driving record. An insured and reliable vehicle is also required.
Additional Requirements: Ability to operate an electronic cash register, perform basic arithmetic, and interpret sales reports.
