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Retail Operations Manager
2 months ago
About the Role:
The Floor Lead is a critical member of the Allbirds Retail team, responsible for delivering an exceptional customer experience and executing daily operations within the store. This role requires a strong focus on customer service, operational excellence, and people management.
Key Responsibilities:
- Customer Experience:
- Provide high-quality, personalized service to all customers, upholding the standards set forth in our Retail Woolbook and Customer Journey.
- Foster high-quality customer service across the team by modeling our standards and providing on-the-floor direction and coaching.
- Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
- Operations:
- Maintain store appearance, cleanliness, and organization, requesting maintenance as needed.
- Uphold proper visual merchandising standards on the retail floor and windows.
- Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
- Cashier and resolve point of sale discrepancies.
- Delegate tasks to team members to ensure productivity and that shift goals are met.
- Constantly strive to better the in-store experience for both customers and team members.
- People:
- Ensure all team members understand the goals for their shift and support them in achieving them.
- Model honest and effective communication when delivering and receiving feedback.
- Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.
Requirements:
- 2+ years of retail experience, with fashion or footwear experience a plus.
- 1+ years of retail managerial experience.
- Connection to Allbirds' mission, vision, and products.
- Strong communication and interpersonal skills.
- Positive and enthusiastic attitude.
- Desire to learn and grow.
- Reliable and punctual.
- Able to work approximately 40 hours per week, including a minimum of one weekend day.
- Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the workday.
What We Offer:
- The Allbirds pay rate for this role is $21 per hour.
- Additional benefits for roles at Allbirds may include paid time off, equity, company bonus or sales commissions/bonuses, 401(k) plan with matching, medical, dental, and vision benefits, pre-tax savings, and wellness & lifestyle benefits.
