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Automotive Retail Operations Manager
2 months ago
Company Overview
Monro, Inc. is a prominent name in the automotive service and tire industry across the United States. We pride ourselves on servicing approximately five million vehicles annually, emphasizing a personal touch in every interaction. Our commitment to our guests and teammates is at the heart of our operations.
Founded in 1957 in Rochester, New York, we have expanded to nearly 1,300 locations in 32 states, operating under 16 well-respected tire and auto service brands. Our diverse presence ranges from bustling urban centers to quaint rural communities, reinforcing our connection to the neighborhoods we serve.
As a unified team under the Monro banner, we share a common mission: to deliver unparalleled quality in tire and auto services. We seek motivated individuals at all career stages who align with our vision of becoming America’s most trusted auto and tire centers.
Position Overview
The Automotive Retail Operations Manager plays a crucial role in steering the daily operations of the store and guiding the team. This position is pivotal in advancing Monro's vision of being a leader in the automotive service sector, recognized for delivering exceptional maintenance and repair services.
Compensation: $22.00-$30.00 per hour, along with additional incentives.
Key Responsibilities:
- Develop and mentor sales and technical team members to ensure a consistent 5-star guest experience.
- Achieve sales targets by crafting and executing effective sales strategies, leveraging comprehensive knowledge of services, products, and the automotive landscape.
- Promote tire and service offerings to enhance sales, guest satisfaction, and loyalty.
- Support team members in creating a productive sales atmosphere through training and development in all operational and guest service aspects.
- Oversee staffing needs by managing recruitment, hiring, training, scheduling, performance evaluations, and team development.
- Control expenses by managing payroll, utility costs, and other controllable expenditures.
- Perform additional duties as assigned.
Management Responsibilities:
The Automotive Retail Operations Manager provides daily leadership to all store positions, including General Service Technicians, Technical Service Managers, and Assistant Managers, operating under the guidance of the District Manager.
Qualifications:
- High School Diploma or equivalent.
- 2-4 years of demonstrated leadership experience in a retail or sales environment.
- Proven track record of managing financial performance while controlling costs.
- Ability to inspire and motivate a team to achieve established goals.
Knowledge & Skills:
- Customer-focused mindset with extensive experience in service-oriented environments.
- Strong verbal and written communication skills, capable of conveying technical information effectively.
- Business acumen with a commitment to exceeding performance targets.
- Basic mathematical skills for calculating discounts, commissions, and percentages.
- Proactive approach with the ability to multitask in a dynamic environment.
- Strong problem-solving skills, capable of making informed decisions based on data.
- Experience in mentoring and developing team members.
Work Environment & Physical Requirements:
This role is based in an automotive shop environment, with exposure to moderate noise levels and various physical demands, including lifting up to 50 lbs, standing for extended periods, and performing tasks that require bending and reaching.
Benefits:
- Performance-based incentives.
- Paid vacation and holidays for full-time team members.
- Reimbursement for ASE Certifications and State Inspection Licenses.
- 401k eligibility from the start of employment.
- Direct Deposit and Employee Discounts.
- Healthcare, Vision, and Dental benefits for full-time employees.
- Access to Employee Perks and Career Advancement Opportunities.
Growth Opportunities:
At Monro, we are dedicated to fostering career growth through a combination of hands-on training, leadership development, and educational opportunities. Our team members benefit from on-the-job training and company-sponsored certifications, empowering them to progress in their careers.
Monro, Inc. is an equal opportunity employer, ensuring equal opportunities for all applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
