Program Management Specialist

2 weeks ago

Seymour Connecticut, United States Supply Chain Management Consulting, LLC Full time

SUMMARY:


Reporting to the Director of Program Management and the Technical Lead, the Program Management Specialist plays a crucial role in facilitating customer account oversight. This includes tracking and reporting on customer engagement activities, such as preparing data for Quarterly Business Reviews, accounts receivable, surplus inventory, and analyzing forecast versus purchase order backlog planning, along with other relevant metrics.

In collaboration with the VP of Business Development, the Program Management Specialist aids in the marketing and customer acquisition efforts, leveraging various tools including the internet, software applications, social media, webinars, email campaigns, and events. The role also involves researching customer demographics, competitor products, and prevailing market conditions.



  • Direct report to the Director of Program Management; dotted line report to the VP of Business Development.

DUTIES AND RESPONSIBILITIES:
Additional responsibilities may be assigned.

• Inputs requests for quotes from potential clients into the ERP system.

• Follows up on quotes with the internal Program Management team.

• Provides analysis and reports on quoting and revenue operations activities.

• Prepares presentations for customer quarterly business reviews for the Program Management team.

• Assists Program Managers with designated accounts as needed.

• Aids Program Managers in scheduling and updating customer accounts (e.g., invoicing, sales order reports, accounts receivable summaries, inventory scrubbing, etc.).

• Manages and updates the database containing all customer terms and conditions as well as quality clauses.

• Supports production scheduling and generates key performance indicator metrics.

• Assists Program Managers with commercial items, including surplus and no-demand inventory, as well as cost recovery and assertion claims.

CHARACTERISTICS:
• Ability to work independently in a dynamic environment.

• Self-motivated with the capacity to multitask, evaluate, and prioritize business opportunities.

• Maintains a positive attitude and demonstrates strong listening skills.

• Communicates professionally and courteously.

• Attentive to detail with strong organizational capabilities.

EDUCATION and/or EXPERIENCE:
• Bachelor's degree in marketing or a related field is preferred.

• 3-5 years of experience in sales and/or marketing is advantageous.

• Proficiency in Microsoft Office, CRM systems, and marketing automation software is desirable.

• Familiarity with utilizing social media platforms for business outreach is preferred.

PHYSICAL DEMANDS:


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While executing the duties of this role, the employee is frequently required to stand, walk, sit, use hands to manipulate, handle, or feel; reach with hands and arms; and communicate verbally.


The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:


The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While executing the duties of this role, the employee may be occasionally exposed to moving mechanical parts.

PERSONAL PROTECTIVE EQUIPMENT (P.P.E.):
Specific items of clothing and/or equipment may be required to perform certain functions and operations. Compliance with safety regulations and standards is expected.

BENEFITS:
• 401K

• Medical, Dental, Vision

SALARY:
• $23/29/hr

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