Program Analyst

SUMMARY:

Reporting to the Director Program Management, Technical Lead, the Program Management Analyst supports the execution of the customer account management to track and report customer engagement activity including but not limited to preparing data for Quarterly Business Reviews, A/R, excess inventory, forecast vs PO backlog planning and other pertinent metrics. Reporting to VP Business Development, the Program Management Analyst supports the marketing and customer acquisition process in collaboration with others using the internet, software, social media, webinars, email, events. In addition, the role researches customer segments, competitor offerings, and market conditions.

* Direct report to Director Program Management, Technical Lead; dotted line report to VP Business Development.

DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Enters requests for quotes from prospects into the ERP system
• Follows up on quotes with internal Program Management team
• Delivers analysis and reports on quoting and revenue operations activity
• Prepares customer quarterly business review presentations for the Program Management team
• Supports Program Managers on assigned accounts as required
• Assists Program Managers with scheduling and customer account updates (e.g. invoicing, sales order report, AR summary, scrubbing excess, stencils, etc.)
• Manages and updates the database for all customer terms & conditions and quality clauses
• Assists production with scheduling and generates KPI metrics
• Assists Program Managers with commercial items including excess and no demand inventory and commercial cost recoveries and cost assertion claims

CHARACTERISTICS:

• Works independently in a fast-paced environment
• Self-starter with an ability to multi-task, assess, and prioritize business opportunities
• Brings a positive can-do attitude and good listening skills
• Communicates effectively in a professional and courteous behavior
• Pays attention to detail, and possesses good organizational skills

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in marketing or related field is desirable.

• 3-5 years’ experience in sales and/or marketing is desirable
• Experience with Microsoft Office, CRM systems, and marketing automation software is desirable
• Experience using social media platforms for business outreach preferred is desirable

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

PERSONAL PROTECTIVE EQUIPMENT (P.P.E):

Specific items of clothing and/or equipment may be required to perform certain functions and operations. Any of the following three serve as sufficient criteria in determining the need for P.P.E. compliance with:

Safety Data Sheet (SDS) stipulations.

• OSHA regulations generally.

DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

Director Program Management, Technical Lead:

• Enters requests for quotes from prospects into the ERP system
• Follows up on quotes with internal Program Management team
• Delivers analysis and reports on quoting and revenue operations activity
• Prepares customer quarterly business review presentations for the Program Management team
• Supports Program Managers on assigned accounts as required
• Assists Program Managers with scheduling and customer account updates (e.g. invoicing, sales order report, AR summary, scrubbing excess, stencils, etc.)
• Manages and updates the database for all customer terms & conditions and quality clauses
• Assists production with scheduling and generates KPI metrics

VP Business Development:

• Assists with content development and rollout of marketing materials, campaigns, and events
• Conducts market research and analysis on competitors, trade groups, and government agencies
• Researches potential targets for the sales funnel
• Qualifies customer leads through research, email, phone and social media contact
• Follows up on qualified leads using marketing content and tools
• Manages content in customer relationship management (CRM) system

Benefits:

401K

Medical, Dental, Vision

Salary: $23/29/hr