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Desktop IT Specialist

2 months ago

Portland, Oregon, United States Syntricate Technologies Full time

### Job Summary

We are seeking a skilled Desktop IT Specialist to join our team at Syntricate Technologies. As a key member of our IT department, you will be responsible for providing top-notch support for our lab computers and equipment.

### Key Responsibilities

* Provide expert-level support for lab computers and equipment, including troubleshooting and resolving technical issues
* Collaborate with our team to ensure seamless transition of services from other suppliers
* Develop and implement effective solutions for desktop support, operating system support, and customer service
* Stay up-to-date with the latest technologies, including Microsoft OS and related tools
* Participate in or lead OS migrations and ensure a smooth transition for our users
* Utilize ITIL processes and ServiceNow tool to deliver exceptional customer service

### Requirements

* Strong knowledge of IT hardware and software, with a focus on Microsoft OS and related technologies
* Experience with Windows XP, Windows 7, Windows 10, and MS-Office applications suite
* Familiarity with Linux and SCCM Patching, Active directory, and Antivirus tools
* Excellent written and oral communication skills, with a strong customer-service orientation
* Ability to work independently and as part of a team to achieve goals

### What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

### How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to us.