Senior IT Support Specialist

4 weeks ago


Portland, Oregon, United States Thrive Full time
Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at Thrive. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and collaborating with our engineering team to resolve issues.

Key Responsibilities:

  • Provide exceptional technical support to clients via phone, email, and remote desktop
  • Troubleshoot complex technical issues, including network, server, and workstation problems
  • Collaborate with our engineering team to resolve technical issues and implement solutions
  • Document technical issues and resolutions for future reference
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-4 years of experience in technical support, preferably in a cloud and cyber security environment
  • Excellent problem-solving skills, with the ability to prioritize and coordinate between tasks
  • Strong communication and interpersonal skills, with the ability to articulate technical information to non-technical stakeholders
  • Experience with Microsoft Server and Workstation Technologies, as well as cloud and cyber security platforms

Preferred Qualifications:

  • Experience with Terminal Services & Citrix
  • Experience with monitoring and remote management tools
  • Experience with VMWare
  • Experience with Microsoft Exchange/Office 365

About Thrive:

Thrive is a rapidly growing technology solutions provider, specializing in cloud, cyber security, networking, disaster recovery, and managed services. We are committed to delivering exceptional service to our clients, while fostering a collaborative and innovative work environment.


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