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Customer Support Specialist

1 month ago

Portland, Oregon, United States eTeam Full time
Job Summary:

As a Customer Support Specialist at eTeam, you will be responsible for providing technical support to clients in a desktop environment. This includes troubleshooting and repairing PCs, laptops, tablets, and printers, as well as providing desk-side support and responding to change management requests.

Key Responsibilities:

* Perform basic and moderately complex troubleshooting and repair activities in an end-user environment
* Provide support to client-identified VIPs
* Respond to change management requests, including installing new PC equipment and providing desk-side support
* Perform Install/Move/Add or Change (IMAC) activities
* Display outstanding technical and professional services skills at all times

Requirements:

* Typically requires technical school certification or equivalent of 2-4 years of relevant experience
* Maintain all required OEM Certifications as directed by Management
* Knowledge of relevant software and hardware systems
* Understanding of ITIL methodologies
* A+ certification is desired

What We Offer:

* Opportunity to work with a dynamic team at eTeam
* Competitive salary and benefits package
* Professional development opportunities

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].