Desktop Support Specialist

3 weeks ago


Portland, Oregon, United States A3 Staffing Solutions Full time
Job Description

At A3 Staffing Solutions, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for computer systems, hardware, and software in an enterprise environment.

Key Responsibilities:

  • Support and maintain Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Provide desktop and network support, including setup, configuration, and addition of all hardware.
  • Assist Corporate Desk Side Support technicians with large IMACs.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
  • Determine and recommend which products or services best fit the customers' needs.
  • Imaging and image recovery.
  • Experience in break/fix repairs on desktops, laptops, install/re-install various software packages and updates.
  • WiFi and VPN connections; support of wireless devices.
  • Provide GREAT customer service skills.

Requirements:

  • Candidate must live in or near Portland, OR.
  • Shift is 10a-7p.
  • Must have experience working in large IT environments (manufacturing preferred).


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