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IT Support Specialist

4 weeks ago

Portland, Oregon, United States Girl Scouts Of Winema Council Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Girl Scouts of Oregon and Southwest Washington. As a key member of our IT department, you will provide top-notch technical support to our staff and volunteers, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Provide first-tier end-user support for IT-related issues
  • Onboard new staff and volunteers on IT-supported tools and systems
  • Develop and maintain user-friendly documentation for common IT procedures
  • Collaborate with colleagues to implement IT procedures, upgrades, and organizational policies
  • Manage IT/office equipment inventory tracking systems and schedule equipment check-outs
Requirements
  • At least 5 years of relevant education and experience, including 2 years of end-user desktop support experience
  • Experience with helpdesk ticketing systems and creating step-by-step documentation
  • Competency with industry-standard systems, including Microsoft Office, Microsoft Office 365 Applications, and basic network troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently with minimal supervision and manage high-pressure situations effectively
What We Offer
  • Competitive hourly rate starting at $21.63 to $25.96 per hour, depending on qualifications
  • Benefits package, including health, dental, life insurance, paid time off, and paid holidays
  • Retirement plan with a 3.5% employer contribution
  • Opportunities for professional growth and development
About Us

At Girl Scouts of Oregon and Southwest Washington, we are committed to building Girl Scouts of courage, confidence, and character who make the world a better place. Our staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. We value diversity, equity, and inclusion and are an equal opportunity employer.